You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that processing times may vary depending on your financial institution, but typically refunds for canceled orders are processed within 3-5 business days. To cancel an order, please contact our customer service team immediately after placing your order. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Certain items are exempt from being returned, such as perishable goods, custom products, or items marked as final sale. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. Please note that shipping costs are non-refundable, and you will be responsible for paying return shipping costs unless the return is due to our error (such as shipping the wrong item).
If you haven't received your refund within the specified timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as processing times can vary. If you've done all of this and still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: primebagmarketq Holdings
Address: 728 Granville St, Vancouver, BC V6Z 1G4, Canada
Phone: +1 604-555-0421
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding public holidays.
